State Farm® Insurance Agent Craig Ritchie
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sherita Durham
November 15, 2024
5
out of
5
rating by Sherita Durham
"My Agent was Charlie and he was outstanding he made the process smooth and easy."
We responded:
"Thank you, Sherita, for your kind words! We're thrilled to hear that Charlie provided you with outstanding service and made the process smooth and easy. Your satisfaction is our top priority."
kera steele
November 14, 2024
5
out of
5
rating by kera steele
"Great service!"
We responded:
"Thank you, Kera, for your kind words and the 5-star rating!"
Teresa Kuhn
November 12, 2024
1
out of
5
rating by Teresa Kuhn
"Absolute abomination. Coverage went up more that 100 for no reason, no changes to driving history nothing. Called several times no one could get back with me in weeks!! Avoid this place at all cost they are money gougers from hell!"
We responded:
"Hi Teresa, We’re so sorry to hear about your recent experience and understand how confusing this situation has been. My office manager, Kelsey, has tried reaching out to explain further but hasn’t been able to connect with you yet. To clarify, your premium hasn’t increased. The insurance commissioner recently mandated a temporary pause on automatic policy cancellations for those in areas impacted by Hurricane Helene. This affected specific zip codes, including yours, and was meant to offer relief for policyholders. However, we know this has caused some confusion for both our customers and insurance providers alike. Our team is here to help explain the details and restore your confidence in us. Please feel free to call us at your convenience at (770) 685-6133, and ask for Kelsey. We’d be happy to go over everything in detail with you and I’m sorry you didn’t receive the help you needed when you called earlier. Thank you for your patience, and we look forward to speaking with you soon! Best, Craig Ritchie, Agent "
Mario
November 1, 2024
5
out of
5
rating by Mario
"Very professional, my experience was fast very convenient and I saved money"
We responded:
"Thank you, Mario, for your kind words! We're thrilled to hear that you found our service professional, fast, and convenient, and that we could help you save money. Your satisfaction is our priority. We appreciate your trust in us!"
Tammy Blackmon
October 31, 2024
5
out of
5
rating by Tammy Blackmon
"Thank you James for helping me to lower my car insurance you was very helpful to me if looking for car insurance James you was the best I have dealt with thank you again"
We responded:
"Thank you, Tammy, for your kind words! We're thrilled to hear that James was able to assist you in lowering your car insurance. Your satisfaction is our priority, and we appreciate your trust in our services."
Khang Le
October 31, 2024
5
out of
5
rating by Khang Le
"James Yang 👍👍"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that James provided you with excellent service. Your satisfaction is our priority, and we appreciate your support."
Nicholas Weeks
October 31, 2024
5
out of
5
rating by Nicholas Weeks
"Charlie had was very professional and helped me find a plan that suited my needs"
We responded:
"Thank you, Nicholas, for your kind words. We're delighted to hear that Charlie provided you with professional service and helped you find a suitable plan. Your satisfaction is our priority, and we appreciate your trust in our agency."
Dylan Stevens
October 31, 2024
5
out of
5
rating by Dylan Stevens
"I spoke with Charlie and he was so helpful! Great to see places like these still have great customer service."
We responded:
"Thank you for your kind words! We're thrilled to hear that Charlie provided you with excellent service. Your satisfaction is our top priority, and we appreciate your recognition of our team's efforts."
Jesse Smedley
October 29, 2024
5
out of
5
rating by Jesse Smedley
"I can’t recommend Craig Ritchie from State Farm enough! Craig was incredibly quick, responsive, and super helpful throughout the entire process. I was juggling quotes for multiple homes, vehicles, and needed an umbrella policy—and Craig made it all seamless. He not only saved me a fortune but also took the time to explain all my options in a way that was easy to understand. His professionalism and efficiency stood out from the start, and I felt confident knowing I was in good hands. If you’re looking for an insurance agent who goes above and beyond, Craig is your guy!"
We responded:
"Thank you, Jesse, for your kind words! We're thrilled to hear that our team provided you with exceptional service and clarity throughout the process. Your confidence in our agency means a lot. We're here whenever you need us."
Prasad Garimalla
October 28, 2024
5
out of
5
rating by Prasad Garimalla
"James Yang did a very good job of selling me auto and home insurances. He is knowledgeable and patient, great qualities to have!"
We responded:
"Thank you, Prasad, for your kind words! We're thrilled to hear that James provided you with excellent service. Your satisfaction is our priority, and we appreciate your trust in us for your auto and home insurance needs."
marco caster
October 25, 2024
5
out of
5
rating by marco caster
"I highly recommend Charlie Dwyer over at State Farm. He didnt pressure me. He didn't try to over insure me and saved me money. A real rarity. Give him a try first folks"
We responded:
"Thank you, Marco, for your kind words about Charlie. We're thrilled to hear he provided you with excellent service and helped you save money. Your recommendation means a lot to us. We appreciate your trust in our team!"
Michael Powell
October 21, 2024
5
out of
5
rating by Michael Powell
"Very good customer service and very patient"
We responded:
"Thank you, Michael, for your kind words! We're delighted to hear that you appreciated our customer service and patience. Your satisfaction is our top priority, and we look forward to continuing to serve your insurance needs."
Chris Kim
October 19, 2024
5
out of
5
rating by Chris Kim
"It was great working with James as he was very knowledgeable and responsive throughout the process. Thanks for all your help!"
We responded:
"Thank you, Chris! We're thrilled to hear that James provided knowledgeable and responsive service. Your positive feedback is greatly appreciated."
Shawn Shaw
October 18, 2024
5
out of
5
rating by Shawn Shaw
"James Yang is the best car insurance agent that I have come across in a very long time. He was knowledgeable and patient with our decision making process. Definitely will be sending referrals his way"
We responded:
"Thank you, Shawn! We're thrilled to hear about your positive experience with James and your car insurance."
Rashan Craft
October 18, 2024
5
out of
5
rating by Rashan Craft
"I recently joined State Farm for my auto and renters insurance. Charlie was very knowledgeable and helped me tremendously."
We responded:
"Thank you so much for choosing our agency for your auto and renters insurance needs. We appreciate your business!"
danny reyes
October 17, 2024
5
out of
5
rating by danny reyes
"Craig Ritchie was Very helpful and informative got me the best price and made my day recommending to all my friends who need insurance I usually don’t leave reviews but this is well deserved"
We responded:
"Danny, thank you so much for taking the time to leave us a review. We greatly appreciate your kind words about our team members. "
Keyshawn Ford
October 15, 2024
5
out of
5
rating by Keyshawn Ford
"Craig Ritchie is a Great agent very helpful and always available to help his customers whenever and always get/give the best rates"
We responded:
"We are always here to help when you need us. Thank you for taking the time to leave us such a kind review. "
Jay Reed
October 14, 2024
4
out of
5
rating by Jay Reed
"Painless switch, saved about 300 a month switching from USAA"
We responded:
"Thank you for taking the time to leave us a review. We are so glad to hear that we were able to save you $300/month. Please let us know how we can make your experience a 5-star one. "
Loganathan Suriyaraj
October 11, 2024
5
out of
5
rating by Loganathan Suriyaraj
"I recently worked with James Yang for my auto and renter's insurance. He brought me a great deal which reduced my insurance cost significantly. Appreciate your great work. Thanks."
We responded:
"Thank you for trusting James with your auto and renter's insurance needs. We greatly appreciate you taking the time to leave us a review."
Randy Gordon
October 10, 2024
5
out of
5
rating by Randy Gordon
"Charlie was very helpful and informative, I really appreciated working with him."
We responded:
"Thank you for taking the time to leave us a review. We greatly appreciate your business, Randy!"
Abhishek
October 10, 2024
5
out of
5
rating by Abhishek
"I can't thank James Yang enough for the amazing job he did with my car insurance! He went above and beyond to find the best coverage at a much lower rate than what I was paying before. It's been a real cost-saver, and I couldn't be happier with the service. If you're looking for someone who truly cares about getting you the best deal, James is the one to trust!"
We responded:
"Thank you for trusting James with your car insurance needs. We are glad to hear that we were able to find you the best product at the best rate. "
Daniel Selagea
October 9, 2024
5
out of
5
rating by Daniel Selagea
"I am very satisfied with the communication and the price. I would recommend it 100% to my friends"
We responded:
"Thank you for taking the time to leave us a review. Thank you for the recommendation. "
Josie Mitchell
October 9, 2024
5
out of
5
rating by Josie Mitchell
"Charlie has been so great. He got me the best price for what I needed and not only that but was able to add benefits that I never that I would be able to afford. Also I feel I can call him anytime with any questions and never feel silly. So helpful and has my trust!"
We responded:
"Josie, thank you so much for choosing our agency for your insurance needs. We are so glad to hear that you found the best products for the best rate. "
Shavone
October 9, 2024
5
out of
5
rating by Shavone
"Matt was very detailed and customer service oriented/ he made sure to follow up with me .. making sure he lead me to the finish line!!! Thanks Matt you’re the best!"
We responded:
"Thank you for choosing Matt for your insurance needs. We are glad to hear that Matt was able to bring you to the finish line in your insurance products."
Limary Pena
October 8, 2024
5
out of
5
rating by Limary Pena
"I usually don't leave reviews but James Yang was absolutely great to work with! Within minutes he managed to get me a great bundle and discount on my auto and home insurance policies! The best part? I can even text him any questions or concerns I may have and he will reply back almost immediately. 12/10 you should choose Craig Ritchie and his team as your State Farm Agent!"
We responded:
"Thank you so much for trusting James with your insurance needs. We greatly appreciate your business. We look forward to serving you for many years to come. "